What our Customers say...


SERVPRO has provided great service, responding to our water damage with speed and professionalism. Ricky, Ryan, and Lamon were friendly, polite and extremely efficient. Jenifer has been amazing at keeping me informed every step of the way. I can't recommend this company enough!

Teddy and his crew were so quick to come to our rescue after we had some water damage. They did great work and were so friendly. I would absolutely recommend them to my friends and family.

Teddy Moore of SERVPRO of Greater Waco was extremely nice & professional, as he taught me some things I didn't know, including carpet cleaning advice, floor replacement options, pricing, & various rates. I was thoroughly impressed & pleased with his knowledge & expertise & would highly recommend him to anyone I know. You can tell from his answers that he knows this business & if he isn’t the one that specializes in something, he definitely has the resources to direct you to a company that does & that’s both admirable & refreshing.

My water damage occurred over the weekend and they sent someone out the very day I called. They were easy to work with and, while I hope this doesn’t happen again, if it does, I’ll be using them!!

I was selling a home that had been vacant for a while. There was a stale odor. SERVPRO of Greater Waco was prompt and well done. The odor is gone. Great company!

I had water damage from an AC leak in attic. Teddy and crew came in with impressive equipment to detect water and dry the attic/ceiling/walls. They were very professional and friendly. They had great communication throughout the process. I chose them for the ceiling repair, and just like their motto it looks "Like it never even happened." I would definitely use them again and highly recommend their services.

You'll never know when you need SERVPRO of Greater Waco until you do.

Our house was days away from being listed for sale when a water heater failed and flooded half the house. I was heartbroken and clueless about who to call after the insurance and the realtors. Our realtors recommended Teddy at SERVPRO of Greater Waco. He explained every step of the cleanup and he went to work that afternoon.

Teddy texted updates throughout the mitigation process, sent images and told me when he would be at the property in case I needed to meet with him. He was also very good in his dealings with the insurance carrier and patient with their process.

Water does damage and we had had to replace flooring, drywall, carpet padding and have paint done. Normally that means contractors, and bids, and insurance issues, and, well, more. UGH. Fortunately, Teddy and his crew of SERVPRO Greater Waco can offer repair services. He never pressured the selection but by that time I trusted him and his work so it was an easy decision to keep him on the job. It was a great decision. The house looked better than before and received compliments from would-be buyers.

Bottom Line: There are other companies that do what SERVPRO of Greater Waco does but there isn't a better one.  


Our family had a great experience with this team when we realized we may have mold/mildew growth in one of our kid's rooms. Teddy and his team were incredibly responsive, acted professionally, provided great value on their services, and ultimately a job well done that eased our mind about our family's health and wellbeing. I highly recommend them!

SERVPRO of Greater Waco cleaned my daughter's Baylor apartment carpet and air ducts! The techs were very friendly and thorough. The apartment smells wonderful now!

I needed an estimate on some water damage. They were here within a couple of hours and arrived exactly when they said they would. They were very professional and honest about the situation. I would definitely call them again if I needed to.

SERVPRO of Waco is amazing. We had a slab pipe bust underneath our house and SERVPRO was sent out. They took such good care of us they made sure they provided us with detailed information about what we should expect, put us in touch with great plumbers and even after they were finished, they were still kind enough to be of help. Teddy is amazing! He is so kind and takes great care of his customers. If in doubt, call SERVPRO. I promise you’ll be happy with the service you receive.

Honest and dependable! You will not be disappointed with the level of service Teddy provides. Thank you SERVPRO Team Greater Waco!

This franchise eats, sleeps and breathes professionalism and efficiency. Teddy is very knowledgeable and will make you feel at ease regardless of your situation!

Serving the client was their number one priority... Refreshing. I was so impressed with their willingness to serve me on the same day I called... Just relocated to Waco and in desperate need... They responded quickly and did above and beyond my expectation...

When life threw us a curveball and our entire house flooded Mr. Moore was incredibly helpful in navigating such an overwhelming life event. He was so thorough in checking every part of our house for damage. He was always on time, he explained every step of the process. Even our kids and dogs loved him. He will be the only person we will call if we ever need any help like this again!

I'd like to say excellent service. Professional, knowledgeable and prompt service at a very affordable price. Would highly recommend.

OMG SERVPRO of Greater Waco did awesome job putting my moms house back together after the ceiling Collapsed. They were at the house the same day with in 3 hours of call. I just can’t tell you what that meant to my mom and again did a wonderful job.
Thank you for a job well done SERVPRO of Greater Waco.

Teddy and his crew were great to work with. We called on a Sunday and they came out that afternoon to look at everything. He then offered to come out the next morning when the insurance adjuster would be at our house to make sure everything he had to do would be approved. They were efficient and were sure to answer all our questions and checked with the adjuster before doing something that wasn’t previously discussed to make sure there were no surprises. We never had to wait for them to show up, they were always early. We will recommend them to anyone in the future that may need restoration work done.

Teddy and his crew were always punctual and knowledgeable. Very thorough with inspections and careful and considerate! Took the time to do things right, and was very informative. Would definitely recommend any business run under his watch.

The SERVPRO of Greater Waco team came out and helped me after a fire in my home. They were very thorough and made sure I understood every step of their process. What a great experience.

Teddy & his crew are great! Quick, thorough & he always made his schedule to fit with mine! I highly recommend Teddy & SERVPRO!!!!

SERVPRO helped us claim back our garage after a Thanksgiving cooking incident. They knew what to do, and explained it so even I could understand it. We are very happy with SERVPRO of Greater Waco and their team!

Very quick and professional service. Thanks for all your help!

Very professional and great to work with throughout the process. They were very knowledgeable and made sure we understood what was happening at each step. Highly recommend them.

Awesome people!

The SERVPRO team helped me get my home back after the flooding.

SERVPRO did a fantastic job at my house after a fire. The owner is professional, knowledgeable, and very hard working. I highly recommend this company.

My mom found out she had two roof leaks and it wasn’t the best timing. There was going to be heavy rain all week plus she is a first grade teacher and trying to get off work is not easy. Teddy and his team were patient and willing to work with us! He explained everything he was doing very clear and in a way I understood, which helped me be able to keep her updated and in the loop. They did a fantastic job and we both are very thankful!!

Teddy was knowledgeable and thorough and really went the extra mile in helping us figure out the root of our issues with old water damage discovered in a newly bought house. He gave us great practical advice that saved us a lot of time, grief and money. Very grateful for the honest helpful service! Would highly recommend!

The owner, Teddy Moore, runs a very organized franchise and I recommend to anyone in Waco to give them a call when dealing with a mold issue.

Great company and is quick to respond! They have a great team and customer service!

The owner was very courteous, helpful, respond politely to any and all questions I had. They did a very good job of drying everything out.

Service is awesome. Definitely recommended. Antoine Estate Mgr

They were very professional during our time of need.

Teddy was a blessing. He was very efficient and thorough. He was the type of professional you want to come to your rescue in a flood or fire . I am GREATful to SERVPRO.. Thank you and bless you.

I used SERVPRO when Teddy was in Dallas; he was very attentive and made sure that every commercial job was completed to the highest standard. His commitment to delivering the absolute best service is hard to find these days

I've used SERVPRO and specifically Teddy's in the past, he was very attentive and made sure that every job was completed to the highest standard. His commitment to delivering the absolute best service is hard to find these days.

Responded quickly, very professional and thorough. Would definitely recommend them to friends.

When we had our water damage, Teddy was here quickly and did a great job.  He kept us informed about the progress and even worked with our adjuster to make sure the job was done properly. Very Thankful for their work and service.

Great company! Teddy is a great friendly guy! Very honest and does professional work. He keeps you apprized of everything that is happening.

Professional presentation, affordable quote, great job of cleaning, and very positive experience. Thank you Teddy and crew!

SERVPRO of Greater Waco came out to help me with a small water/mold issue in my rental home. They were instrumental in dealing with my property management company to find a resolution. Great company to work with!

Very quick and responsive, and concerned about our needs

Teddy was fast to respond to my issue. Teddy was very informative about the treatment and the pricing. Him and his team did a superb job

We called Teddy from SERVPRO and he arrived 20 minutes later that same day! SERVPRO of Greater Waco is highly responsive, honest, and eager to help. We highly recommend them!

Very Professional and a true pro, I would highly recommend using them!

Great team, highly recommend to use them for any of your cleaning or restoration needs!

This maybe a newer franchise, but they sure know how to take care of the customer and get them back where they need to be.  If you live in the Waco or surrounding areas and need assistance, these are the guys you need.

If I could give these guys more stars, I would! Super friendly team and very efficient with their work. Thank you SERVPRO of Greater Waco!

I used them for the first time with the business I work at. They came in in the middle of the night to clean up. I will definitely use these guys again!

Teddy Moore has been in SERVPRO for 8 years and we have worked closely together. He is professional, knowledgeable, and dedicated to customer service.