Recent Posts

BIG GREEN

11/29/2019 (Permalink)

Parked bright green truck with SERVPRO of Greater Waco logo and phone number decals outdoors In Japan this is called "Isuzu Erufu" or Isuzu Elf.

We are growing! Say hello to BIG GREEN, the new addition to our production vehicles. After a couple checkups and a can of elbow grease, Big Green is ready to go. Big Green is what is referred to an N series, a medium duty truck manufactured by Isuzu since 1959. After joining the ranks here at SERVPRO® of Greater Waco, Big Green has proven its worth during several move-outs for our clients. We have been able to transport furniture and belongings from three homes to our storage space with the help of Big Green with less trips than before. Other perks of having a larger production vehicle is being able to haul away more demolition debris from work sites and being able to carry more equipment used for restoration purposes. As always, the team at SERVPRO® of Greater Waco and Big Green are on stand-by 24/7 for your emergency service needs.

End of Year Commercial Cleaning

11/29/2019 (Permalink)

A Christmas tree in the background, a green delivery truck ornament is hanging by a red ribbon Let us help make your place of business New Year ready

‘Tis the season for end of year celebrations and potlucks in the workplace which may leave your carpets and furniture looking less than prepared for the New Year. Whether it’s a commercial kitchen needing a heavy-duty cleaning or carpeting needing to be cleaned, here at SERVPRO® of Greater Waco, we are equipped to your commercial cleaning needs. Check out some of the services we provide that you may find useful in getting your business New Year ready:

  • Carpet cleaning for stains from spills and tracked in mud
  • Furniture cleaning for office seating
  • Cleaning of walls
  • Content cleaning
  • Deodorization

We will work with you and your budget to build your personalized estimate and ensure there are no unexpected charges. Give us a call at 254-224-5999 and schedule an inspection and let us make it “Like it never even happened.”

Freezing Temperatures, Frozen Pipes

11/22/2019 (Permalink)

A view upwards towards the ceiling where a broken pipe has leaked and caused water damage Uninsulated metal can still break due to freezing water. Protect your pipes by ensuring they are well insulated.

Water expands as it freezes and for homeowners and businesses it could mean a water loss. Both plastic and metal pipes can break due to freezing water, so it is important to take preventative measures as colder months near. Pipes that are frequently affected are those exposed to severe cold, outdoor house bibs, pool lines, water sprinkler lines, and water supply pipes in unheated, uninsulated areas.

To protect your pipes:

  • Drain supply lines
  • Remove and drain hoses used outdoors
  • Keep outside valves open so any water that remains and does freeze has space to expand without breaking the pipe.
  • Add insulation to unheated areas; maintains higher temps in these areas

Prevention:

  • Keep garage doors closed if lines are present in the garage
  • Open cabinets in kitchen and bathroom to allow warm air to circulate into areas where plumbing is.
  • If weather is very cold out, let a drip from the faucet; helps prevent them from freezing
  • Leave heat on in your home, incurring a higher heating bill may prevent you from more costly repair if pipes freeze and burst.
  • If leaving home during cold weather, leave heat set to a temp no lower than 55F.

Check out more information on freezing pipes on the Red Cross website.

Thanksgiving Safety Tips

11/18/2019 (Permalink)

A shocked woman in an apron is holding a pan on fire in a kitchen. Stay safe this Thanksgiving.

As many folks prepare their homes and recipes for Thanksgiving meets and eats, we want to take a moment to share a few cooking and fire safety tips from the National Fire Protection Association:

  • Stay in the home when cooking and check on your turkey frequently.
  • Steam and splash from liquids could cause serious burns; keep children away at least 3 feet from the stove.
  • Keep floors clear so as to avoid tripping hazards.
  • Matches and lighters should be kept out of reach of children; this also includes lit candles.
  • Test smoke alarms.

[Check out more safety tips HERE.]

It is reported that Thanksgiving is the leading day of the year for home fires involving cooking equipment. We hope that you and yours have a wonderfully blessed and safe Thanksgiving holiday. 

Heart of Texas Apartment Association Trade Show

10/28/2019 (Permalink)

A man dressed as batman and a woman dressed as batgirl at a table decorated with hero items We love to be heroes to our community in any way we can.

September 19, we participated in the Heart of Texas Apartment Association Trade Show at the Lion’s Den of Waco Texas. We had the opportunity to meet many individuals from the community, from different trades. Together we were able to provide Mission Waco with over 500 canned goods and hygiene items. Mission Waco has been an important part of community outreach for 25 years in providing Christian-based, holistic, relationship-based programs that empower the poor and marginalized. Their Mission statement also focuses on mobilizing middle-class Americans to become more compassionately involved among the poor and working to week ways to overcome the systemic issues of social injustice which oppress and marginalize the poor. 

For more information on how you can help Mission Waco, visit their website at: http://missionwaco.org/

Restoration Dream Team

10/18/2019 (Permalink)

A man is focused on a computer, the photographer is smiling at the camera. Our production team and office team work together to create the SERVPRO® of Greater Waco Dream Team.

One of the many reasons SERVPRO® of Greater Waco can make it “Like it never even happened." when restoring your home or business is because of our office operations. Our office is the central hub where we support sales and marketing efforts, maintain financial records, complete job files, scheduling and handle a myriad of other tasks. Together with our production crew, we strive to provide you with high quality services we are best known for.

Exceptional job file documentation: Ordinarily, restoration companies can write you a one-page estimate when called to inspect and provide a quote for restoration services. We like to provide our customers with as much information when providing estimates so that the best decision can be made for the restoration of a home or business. The same attention to detail goes into our itemized billing. Every charge is listed per room and contains a description of why it was performed.

Communication: Along with documenting our job files thoroughly, we also ensure to stay in constant communication with our customers regarding our progress and with the customer’s insurance company. This ensures that each job is completed in a timely fashion and that all work completed has been approved and will be covered.

October Fire Safety

9/23/2019 (Permalink)

A boy dressed as Mr. Incredible and a toddler aged girl dressed as snow white holding Halloween candy pails. Educating our children can ensure they have a safe and fun month of October.

The month of October is nearly upon us which cues us to bring out the spooky decor and pick out costumes for frightful parties to be held for Hallows Eve. We wanted to take a moment to provide some Halloween Fire Safety Tips, retrieved from the National Fire Protection Association website:

  • Make safe costume choices: Avoid costumes that are long with fabric that trails (some fabrics are more flammable than others), and ensure that children’s masks have eye openings that they can easily see out of. Provide children with flashlights or glow-sticks to carry with them.
  • Decorate safely: Materials such as paper products, cornstalks and dried flowers are highly flammable so it is important to be very aware that these items are not placed near flames, light bulbs and heaters. Instead of candles, opt for battery operated candles or glow-sticks for decorations such as jack-o-lanterns. If you must absolutely use real candles, use extreme caution and ensure that children are watched at all times, that the placement of candles be a good distance from areas where trick-or-treaters will be walking and from anything that could easily burn.
  • Plan for emergencies: Keep exits clear of decorations or obstructions so that escape routes may be easily accessed in case of an emergency. Test and ensure that all smoke alarms in the building are working and discuss with your children to look for ways out of the home and have a plan in place in the event of an emergency. Sit down with children and address the importance of staying away from open flames including fun decor such as jack-o-lanterns with real candles in them. Educate them on what to do if their costume catches on fire:  STOP-DROP-AND ROLL. Have them practice this by (1) Stopping immediately, (2) Dropping to the ground, (3) Covering their face with their hands, (4) Rolling over and over to put the flames out.

With these few tips we can ensure that our little monsters have a safe and fun Halloween.

Mold Spores

9/16/2019 (Permalink)

mold growing on drywall under a sink. The longer materials remain wet, the more likely mold can grow on affected areas and cause damage.

According to the Indoor Environmental Professionals (IEP) report, in a lab setting, spores begin to germinate in as little time as a few hours. Depending on the type of mold, colonies may be visible in about three days. Generally, restoration professionals will adopt the time frame of 24-48 hours based on the U. S. Environmental Protection Agency (EPA) recommendation that a water damage be cleaned during that time frame to prevent mold growth. However, variables such as temperature, humidity, and food source can affect the timeline for mold to grow. Initially, musty smells and odors may not be present but may develop after several days if materials that have been wet are not dried thoroughly. In some instances, treatment with an EPA-registered antimicrobial is necessary to counteract unwanted mold growth. Structural materials that are affected by the water loss are especially important to ensure they are thoroughly dried for they run the risk of losing their structural integrity and stability.

Take the guess work out of mold remediation, contact SERVPRO of Greater Waco at 254-224-5999 and let us make it “Like it never even happened.” 

Document Restoration Part 3

9/13/2019 (Permalink)

Documents and paper goods on shelves that were water damaged Paper goods will not often look 'new' after being restored due to the effects of water on paper fiber at a molecular level.

We wanted to compile some common Q&A to give you some more insight into our Document Restoration services.

What kind of documents are you able to restore?

Documents we restore include, but are not limited to: photos, photo albums, yearbooks, legal documents, and books. Depending on the paper used, some documents will fuse together.

Will my book will be returned ‘good as new’ after it is dried?

Due to the effects of water on paper fibers at a molecular level, we cannot return documents to looking ‘new’ but can dry them to allow possible use or digitization afterwards. Loose leaf documents will be returned in the same order as we received them.

Will I have to ship my documents to you? How safe will they be?

We will inventory package your documents on location, arrange shipping regardless of size and can pick up anywhere in the U.S. We will pick up and transport all documents in a secure vehicle with cold storage capability to freeze documents and stabilize them to prevent further damage. Once they arrive at SERVPRO® Corporate we can begin the restoration process immediately by vacuum freeze drying or placed in cold storage until processed.

How long will this take?

The timeframe from beginning to the return of your documents will take approximately 30-60 days. The processing time will depend on the quantity of documents or goods being restored, services being completed and the damage sustained to documents.

For more information on our document restoration services, give us a call at 254-224-5999.

Document Restoration Part 2

9/10/2019 (Permalink)

Boxes of documents that have been water damaged Documents that have been affected in a Category 3 loss can be harmful if not properly disinfected and decontaminated.

Documents and other goods that require cleaning and disinfecting cannot be treated like something that you would just add soap and water to and rinse to use safely. Category 3 losses can leave items infected with all types of bacteria and thorough decontamination is a must. Gamma irradiation is a process we use for cleaning/disinfecting and decontamination. It does not create residuals or radioactivity in processed items.

Along with cleaning and deodorization of water damaged documents, we are also able to provide certified destruction of documents. Our HIPPA compliant, safe facility is monitored 24/7 and all members handling documents are HIPPA Master certified. We uphold security and our client’s privacy by maintaining a chain of custody where we are able to track all sensitive documents through the process. We can provide our services to hospitals, schools, legal firms, architect firms, federal/state buildings, and private personal documents.

Continue for Document Restoration part 3.