Recent Why SERVPRO Posts

New Year, New Technology for SERVPRO® of Greater Waco

1/8/2021 (Permalink)

A 3-D image of the inside of a home using SERVPRO of Greater Waco's newest software SERVPRO of Greater Waco's demonstration of their newest software giving clients and customers a full 360 walk through of a damaged space

SERVPRO® of Greater Waco is always in search of ways to better serve their customers and partners in restoration and mitigation.  One way to do this is by finding new technology to assist in the field but also bring customers and partners directly to job site without ever having to take a step outside of their computer screen.

The newest addition to the SERVPRO® of Greater Waco arsenal is a 360-degree camera that allows us to take field imagery to the next level with 3-D virtual tours.  In the age of a pandemic, insurance adjusters aren’t always available to be on site but with this technology, we can bring the site to them and advocate for clients the need for repairs by showing a full 3-D walk-through of a damaged space giving both adjusters and home owners a full visual understanding. 

The camera captures immersive 360-degree content at 4k quality levels.  It also has the ability to do 360-degree live streaming if we need to do a live walk-through with our clients.  Our software platform helps make publishing videos to social media and customers a snap.  The new technology also increases our measurement accuracy and speed, resulting in a better product in a shorter amount of time.  SERVPRO® Greater Waco is starting the new year off with more tools for a successful and an informative 2021.

Have Pipe Burst or Water Leak? Call SERVPRO® of Greater Waco 254-224-5999

Beyond the Standard

12/2/2020 (Permalink)

SERVPRO production crew in front of a company SERVPRO green production vehicle Production crew members Jared, Freddie and Ryan stand in front of a SERVPRO production vehicle.

There are the local restoration companies and then there is SERVPRO of Greater Waco tackling the competition and shattering expectations.  Each of our production technicians obtains an IICRC water mitigation certified technician, even our office professionals are certified.  This means from the moment you call SERVPRO of Greater Waco; you are always speaking with a highly trained professional.

In 2019 we received the Best Review Rating from SERVPRO Corporate after just opening in 2018 with a perfect online rating across all websites.

Our Facebook reviews are perfect and our google reviews boast a locally leading 5-star rating after 78 reviews. 

Don’t just take our word for it, see what our customers have to say:

“Selling a home that had been vacant for a while. There was a stale odor, prompt and well done, the odor is gone. Great company!”- Lori Pound

“Felt like a mom and pop business! Teddy was the best with communication and calling with updates. Five Stars for sure!”- Gina Davis

“These were the most dependable people I have done business with in a very long time. My house flooded, all the way to the street. They were at my house within the hour and started the process of drying me out. I had to leave my house for part of it but did not hesitate giving them a key. I highly recommend this fine company and will definitely be referring them in the future.”- Monty German

“Teddy is the best of the best. Extremely knowledgeable, attentive to the details, fair, and honest.
If you have water, mold, or fire issues, NOBODY is better. CALL HIM!”- Randy and Jodi Oosterheert

With Teddy as our leader bringing in 10 years of industry experience there’s no surprise why the bar is set so high. We have a saying around here that resonates throughout, “there’s the standard, then there’s the Teddy standard”.

Back to School - Pandemic Edition

9/9/2020 (Permalink)

two boys with masks posing for a picture near school We wish all students, teachers, support-staff and administrators a safe 2020-2021 school year

The year 2020 has become almost synonymous with the COVID-19 pandemic. Here at SERVPRO® of Greater Waco, we continue to provide cleaning for confirmed cases of the virus for residential and commercial properties. Amidst this, we have students, teachers and support staff returning to campuses or preparing for virtual instruction with modifications to keep everyone safe. Understandably so, many individuals may be anxious about the school year moving forward and are looking for ways to show our support for all the teachers stepping back into the classroom (real or virtual). 

There are some things that teachers just need in general, so I compiled a list of items that you could put together to create a care package to show your support and help these unsung heroes during this crazy unpredictable school year.

  • Gift cards to fast food joints, grocery stores. Though they may not get enough time to eat, teachers get hungry. Feed them whenever possible.
  • Hand sanitizer/hand soap. Kids always seem like they’re sticky even though there is nothing sticky in sight. Help teachers fight sticky hands, get them some soap.
  • Aspirin.
  • Disinfecting wipes/spray are in high demand. Grab a couple for your teachers if you see any. 
  • Treats. Teachers get very busy that they do not have time to have an actual meal. Help fuel these unsung heroes with healthy snacks like fruit, dark chocolate, protein bars and protein shakes.
  • Energy drinks/coffee. Late nights grading and lesson planning require caffeine. Get that teacher some go-juice for those groggy mornings.

No matter what you send in your care package, your teachers will be grateful.

On Call 24/7 to Help You

8/5/2020 (Permalink)

A green box truck parked in front of a hotel at night Night or day, rain or shine. We are here to help.

If you follow us on social media, you may notice that we always make it known that we are available to help 24 hours a day, 7 days a week. How is this possible?

Here at SERVPRO® of Greater Waco, we know that disasters rarely give notice that they’re about to happen. If you and your family have been gone on vacation and you return to a swimming pool instead of a home, we are there for you. Or say someone drives into the side of your house and you need a board up until repairs can be made...we’ve got your back. Even as a small, family owned business, we arrive faster to any size disaster and will coordinate with you and your insurance to meet your needs. 

We are always available to take your call because we like to make it “Like it never even happened,” so that you can focus on what really matters. 

Call us anytime, 24/7. We are here to help!

County wide Burn Ban and Outdoor Burning

7/30/2020 (Permalink)

Black smoke from a wildfire rising against a blue sky Outdoor fire safety can prevent large scale fires.

McLennan county is currently under a burn ban as of July 28, 2020 which means that outdoor burning is prohibited in all unincorporated areas (Burn Ban Rules). Exceptions include fully covered and attended outdoor fires contained within a barrel or hopper. If you’re a welder, there are no exceptions, so outdoor burning is not permitted. 

 The Texas Commission on Environmental Quality provides us with general requirements for outdoor burning to help us. Here are a few:

  • notify the Texas A&M Forest Service before proceeding with a controlled burn intended for forest management
  • note which direction of the wind is blowing and be aware of weather conditions
  • do not burn items that contain natural/synthetic rubber, electrical insulation, treated lumber, plastics, non-wooden construction or demolition materials, heavy oils, asphaltic materials, (potentially) explosive materials or chemical waste.

They also provided some pretty practical alternatives to burning that we should all consider regarding the disposal of waste (pdf guide):

  1. Recycling
  2. Composting
  3. Mechanical chipping or mulching
  4. Logging
  5. Landfills (call your local landfill for information regarding recycling and brush collection)
  6. Air-curtain incineration (trench burning; requires federal operating permit.

Burn Injuries and First Aid Tips

6/8/2020 (Permalink)

three women hold lit sparklers in their hand away from their bodies Summer celebrations and fire may go hand in hand but it is important to be aware of the risks and know what to do in the event of a burn injury.

Did you know that you can get a burn more than just from fire? Overexposure to the sun, chemicals, electricity or even smoke inhalation can damage and scald tissue. You should always call 911 or see a doctor if it is a major burn. A major burn will often appear as deep, the skin is dry, charring is present and is larger than 3 inches and has affected the hands, feet, face, groin, buttocks or major joint of an individual. 

If someone has received a major burn injury, call 911. While you wait for help to arrive you can make sure that the person is safe from further harm, cover the area of the burn using a cool moist bandage or clean cloth (do NOT immerse in water). Also make certain that they are breathing and remove articles of clothing and accessories that might restrict their ability to breathe. Be on the lookout for signs that the individual may be in shock which include fainting, paleness and shallow breathing.

For more information, follow the link to the Mayo Clinic here.

HOW TO DEAL WITH WET CARPET

4/14/2020 (Permalink)

Owning a home can be very fulfilling but often full of challenges and unpredictable scenarios.  Pipes and water heaters can leak or burst.  A bathtub or sink can overflow.  One of the most common parts of a home that is affected by one of these unfortunate incidents is your carpet.  While the situation may appear dire at first glance, it does not mean that your carpet cannot be saved or restored.  Let’s go over a general overview of what we can do to save soaked carpet.

                There are three basic processes your SERVPRO of Greater Waco professionals will use to attempt to restore your carpet to its preloss condition.

  • Extraction: the extraction process removes the majority of the water from your carpet.  The amount of water your carpet has taken on will determine the type of equipment used to extract as much water as possible.  Some examples are an extraction wand or a weighted extraction machine.
  • Drying: The drying process will prevent excess water or moisture from penetrating further into the carpet which can help us to save the carpet from being removed.  Techniques and equipment used will depend on the type of carpet and amount of moisture remaining after extraction.
  • Cleaning: after extraction and drying are complete and the carpet is deemed to be salvageable, your carpet will be professionally cleaned.  It can also be deodorized if necessary.

There can be many other factors and processes involved when it comes to a flood in carpeted areas of your home.  Just know that SERVPRO of Greater Waco is committed to ‘restore over replace’ principles and methods.

Rebuild Team

3/5/2020 (Permalink)

Studs of a home exposed and burned affected wood This home was gutted down to the studs after a fire loss.

If you take a minute to look at some of our #TransformationTuesday posts on Facebook, you will notice how affected materials are sometimes removed in order to dry the remaining structure. After mitigating the damage, the next step is for repairs and rebuild to take place in order to restore the affected areas to a preloss state. Reconstruction of a home or commercial structure could involve the installation of new flooring, it could be rebuilding a kitchen that was gutted, re-installation of drywall, texture and paint; or as extensive as a complete rebuild of a structure after a significant loss.

When you need reconstruction services for your home or business, call the local pros at SERVPRO® of GREATER Waco at 254-224-5999. We are on standby 24/7 to take your call.

Hoarding Cleanup and Restoration

1/30/2020 (Permalink)

Individuals with hoarding disorder have received more awareness through shows like Hoarders and public access to videos on YouTube that give a glimpse into their lives. According to the American Psychiatric Association, people with hoarding disorder excessively save things that others would view as trash or worthless. They struggle with getting rid of possessions which allows for clutter to develop, disrupting their ability to use their home or work space. Hoarding disorder can cause problems in other important areas of functioning such as personal relationships and work.

Because of the special circumstances involved in hoard cleanup, it is essential for us to maintain the well-being of our clients and of our technicians onsite. Communication is key in this process with the homeowner, insurance and all involved parties to ensure that cleanup is performed correctly, safely and with high regard and respect for the owner’s belongings.

If you or someone you know are seeking help with hoarding cleanup and restoration, give SERVPRO® of Greater Waco a call.

For more information about hoarding disorder see the American Psychiatric Association website.

BIG GREEN

11/29/2019 (Permalink)

Parked bright green truck with SERVPRO of Greater Waco logo and phone number decals outdoors In Japan this is called "Isuzu Erufu" or Isuzu Elf.

We are growing! Say hello to BIG GREEN, the new addition to our production vehicles. After a couple checkups and a can of elbow grease, Big Green is ready to go. Big Green is what is referred to an N series, a medium duty truck manufactured by Isuzu since 1959. After joining the ranks here at SERVPRO® of Greater Waco, Big Green has proven its worth during several move-outs for our clients. We have been able to transport furniture and belongings from three homes to our storage space with the help of Big Green with less trips than before. Other perks of having a larger production vehicle is being able to haul away more demolition debris from work sites and being able to carry more equipment used for restoration purposes. As always, the team at SERVPRO® of Greater Waco and Big Green are on stand-by 24/7 for your emergency service needs.

Heart of Texas Apartment Association Trade Show

10/28/2019 (Permalink)

A man dressed as batman and a woman dressed as batgirl at a table decorated with hero items We love to be heroes to our community in any way we can.

September 19, we participated in the Heart of Texas Apartment Association Trade Show at the Lion’s Den of Waco Texas. We had the opportunity to meet many individuals from the community, from different trades. Together we were able to provide Mission Waco with over 500 canned goods and hygiene items. Mission Waco has been an important part of community outreach for 25 years in providing Christian-based, holistic, relationship-based programs that empower the poor and marginalized. Their Mission statement also focuses on mobilizing middle-class Americans to become more compassionately involved among the poor and working to week ways to overcome the systemic issues of social injustice which oppress and marginalize the poor. 

For more information on how you can help Mission Waco, visit their website at: http://missionwaco.org/

Did You Know We Do General Cleaning Too?

6/21/2019 (Permalink)

A view of a commercial grade grey carpet Commercial or residential carpet cleaning available.

Summer is filled with celebrations of the end of chapters, such as high school and college graduations. As many embark on a new life journey, it’s possible that with the change comes the need for relocation. Whether you were renting an apartment or a home, you want to make it look better than when you first moved in. This really works in your favor if you are trying to get some of your initial deposit back too. You can opt to do it on your own, along with the other tasks you need to undertake to make the move, or you can call SERVPRO® of Greater Waco to help. Here are a few of the services we provide to help make your transition an easy one:

  • Carpet/rug cleaning
  • Floor cleaning
  • Room deodorization (including tobacco odor and pet odors)
  • Pack-out
  • General cleaning/disinfecting
  • Upholstery cleaning/deodorization

Contact SERVPRO of Greater Waco today for more information on general cleaning or to schedule an appointment. (254)-224-5999.

Are You Working With The Best Company?

4/10/2019 (Permalink)

Our current Google rating proves that we are the best in Waco.

When it comes to looking for a company that specializes in emergency water or fire damage, you do not have the luxury of time to complete your due diligence in searching for the best company to service your home or business.  While Google ratings are a quick and easy way to check previous customers’ experiences, most people often rely on those in the industry to refer out their preferred company when a need arises.  SERVPRO® of Greater Waco has over 35 5-star reviews on Google and is the only completely 5-star rated company with more than 15 reviews in Waco.  Why would you just stop at the Google ratings, why not look to the nation’s largest and most preferred restoration company by the insurance industry itself.  The SERVPRO® network is the preferred restoration company for over 88 insurance carriers, and over 267 commercial entities, with most of them having a presence in the Waco area.  How does that translate to a benefit to you as a customer?  SERVPRO®’s preferred vendor contracts with these carriers includes things like guaranteed yearly background checks on all employees, some include a 5-year warranty on any work SERVPRO® completes, and all guarantee a 4-hour maximum onsite arrival time once we are contacted.  No local restoration company can boast credentials even close to that.  As part of the SERVPRO® network, SERVPRO® of Greater Waco is the logical, and most often preferred, restoration company by the insurance industry when your home or business suffers from a water, sewage, or fire emergency.  Call SERVPRO® of Greater Waco at (254) 224-5999 to let us serve you and your family, to let us help you take back control of your home, and to experience the level of quality that has earned us the top Google Rated restoration company in and around the Waco area. 

We Burn Test Your Carpets

4/5/2019 (Permalink)

An example of the 'burn test' we perform prior to cleaning a carpet.

When we aren’t extracting water from floors, restoring after fire damage or cleaning out mold, we are busy providing our clients with SERVPRO® of Greater Waco’s unmatched, high-quality area rug carpet cleaning. Our technicians have the experience and specialized training in carpet cleaning to ensure that your carpet is not damaged during the cleaning process. One of the many pre-cleaning tests performed on your carpet is called a ‘Burn Test’.  This involves taking a small sample of the fibers from the carpet, (these samples are always taken from an inconspicuous area) and literally burning the fibers. We do this in order to observe how the fibers burn and to note the smell coming from the burning fibers. The following gives you an idea of how we use these characteristics to better determine the fiber type:

  • If it smells like burning paper = that is an indicator the fibers are cotton based
  • If it smells like burning hair = that is an indicator the fibers are wool based
  • If it smells like celery sealing wax = that is an indicator the fibers are nylon based
  • If it smells like asphalt paraffin = that is an indicator the fibers are olefin based
  • If it smells like acrid burned meat = that is an indicator that the fibers are acrylic based
  • If it smells sweet and fruity = that is an indicator that the fibers are polyester based

The purpose of the ‘burn test’ is to identify the fiber that the carpet is made of so that we know what cleaning agents and process to use and which not to use. If an incorrect chemical is applied to carpet fibers without proper testing the carpet could have irreversible damage. Have peace of mind and call the “burn test” experts here at SERVPRO® of Greater Waco

Timing, Pretesting and Training

3/22/2019 (Permalink)

Example of infrared readings in a commercial Waco property. Dark purple alerts us of a significant difference in temperature.

Why SERVPRO® of Greater Waco?

As an agent, adjuster, or any kind of insurance professional, you have a number of responsibilities.  Of these responsibilities are recommending reputable service companies to your clients as well as keeping claims costs down for your company.  SERVPRO® of Greater Waco is a highly qualified and trustworthy company that fill many needs to your clients when they find themselves in the middle of a fire or water loss.

TIMING

Arriving at a loss in a timely manner reduces damage and therefore reduces the cost of restoring damaged property.  An immediate response is vital to limiting damage, and SERVPRO® of Greater Waco strives to arrive on the scene as quickly as possible.  This falls in line with taking care of both the home or business owner in conjunction with limiting costs for the insurance provider.

PRETESTING

Replacing property is far more costly than restoring property.  Pretesting is a necessary step in the restoration process to determine the level of damage and dictate the necessary actions to begin restoration.  A lack of pretesting could cause the quality or scope of the work to diminish which leads to unhappy clients.  Your SERVPRO® of Greater Waco professionals will always pretest the site in order to determine the extent of damage and the proper course of action to restore the property.

TRAINING

Proper training is ideal for providing your clients the best service possible.  Your SERVPRO® of Greater Waco franchise professionals are trained to industry standards in Fire and Water cleanup and restoration.  Additionally, SERVPRO® of Greater Waco hosts continuing education classes available periodically to insurance professionals as well as our franchise professionals.

Timing, pretesting, and training are just a few of the reasons that insurance professionals and companies can trust SERVPRO® of Greater Waco to take the best care of their clients while limiting costs by restoring in place of replacing property.

Family Fun Time

3/21/2019 (Permalink)

Pizza greaser

When we’re not on site restoring a home or business, we are continuously working for our clients by training our technicians during any down time, by performing regular maintenance on our equipment, and by always being on stand-by to respond to your calls. But as dedicated as we are to providing the best customer service to you, we could not be where we are without family. SERVPRO® of Greater Waco is first and foremost a family-oriented business because we know that without our loved ones, we would not be where we are today. We take time outside of the office to enjoy time with our work family and our children because we understand that by building and strengthening these bonds, we are stronger as a team and we are able to be a light for our community and clients. During Spring Break, we “struck” in some fun times at AMF Bowling in Waco. The afternoon was filled with giggles, fantastic wins, and a sneaky little player who used pizza grease to up his bowl game. Remember that when it comes to taking care of your home and your family, make sure to call ours.

Why would you choose SERVPRO of Greater Waco

12/21/2018 (Permalink)

Our owner, Teddy, at a Waco Commercial Water loss, pondering Why SERVPRO of Greater Waco one morning before the sunrise.

Sometimes stuff happens to your home or business and you are left with deciding who to call to help with getting it restored to a pre-damaged state. Should you ask someone who MIGHT have some restoration experience OR call a professional who knows how restore it "Like it never even happened." AND will provide an exceptional level of personalized customer service? SERVPRO of Greater Waco boasts 9 years of industry experience and is independently owned and operated. Every staff member is trained and knowledgeable in property damage restoration and the science and technology required to provide unmatched individualized service for each client. We are experts in the use of psychometry for the purpose of providing the best cleanup and restoration process possible while also being mindful of the properties of textiles, upholstery and surfaces to avoid any further damage to wet/soiled materials.Not sure if we can help?

These are some of the areas and services of cleaning we are equipped with here at SERVPRO of Greater Waco:

  • Air ducts and HVAC
  • Biohazard
  • Carpet and upholstery
  • Ceilings, floors and walls
  • Drapes and blinds
  • Odor removal
  • Sewage
  • Trauma and crime scene
  • Vandalism and graffiti
  • Commercial cleaning

If you’re interested in learning even more about us, the services we provide, community involvement or certifications you can follow us on our website here at www.SERVPROGreaterWaco.com or on Facebook https://www.facebook.com/SERVPROGreaterWaco/ . Skip the search and call us at (254)-224-5999 for 24 hour emergency service for your mold, fire, or water damage events

How is SERVPRO of Greater Waco different?

12/19/2018 (Permalink)

SERVPRO of Greater Waco is the best of the best for your restoration needs in the Waco area. Our staff is extremely meticulous and we complete every task using proprietary tried and true SERVPRO cleaning methods. We utilize only the best equipment for your water or fire damage. One small example is all of our equipment has an internal Ground Fault Circuit Interrupter (GFCI) to add an additional layer of protection in your home. All of our work is electronically documented and then backed up by photographs, we do this to ensure our billings is accurate and easily justified. Our team consists of trained professionals who always go the extra mile to help with any of your specific needs. If you suffer a water or fire loss at your home, it can be stressful and emotionally draining. SERVPRO of Greater Waco understands and is here to help, that is why our employees are often called ‘heroes” by our clients. SERVPRO of Greater Waco will do our best to make it "Like it never even happened." We offer services to help people who are affected by catastrophes such as major floods, fires, and storms that cause major damage. We are not here to just do the work and move on, we build relationships with our customers and ensure that if there is anything extra a customer needs, we are willing and available. We do honest work that matters to our customers; caring for people while dealing with their loss is what we do on daily basis! We are the professionals! Give us a call and let us show you how we can serve you and your family.