Recent Posts

Emergency Ready Profile (ERP)

10/17/2018 (Permalink)

Preparation is vital for your business to survive any type of disaster. The disaster may be a large fire, a seemingly harmless water leak, or a flood due to a hurricane. The ideal time to prepare for such a traumatic event is long before the event occurs.

According to the latest research, as many as 50% of businesses may never recover after suffering a disaster. Of those that do survive, the vast majority of them have a plan in place in order to react to a disaster with timeliness and effectiveness.

At SERVPRO of Greater Waco, we can develop an Emergency Ready Profile (ERP) for your business. Knowing what to do and what to expect before an unforeseen disaster hits is essential to help minimize damage to your property and allow you to continue doing business with as little interruption as possible. The ERP is a tool that provides critical information to you or your key employees to begin mitigation and recovery for your business. Ask SERVPRO of Greater Waco how you can take advantage of this service at no cost so that you will be able to have a plan prepared to quickly get your business back on track.

Feel Free to give us a call at (254)-224-5999 to schedule your free ERP consultation.

The Categories of Water Part 1

8/31/2018 (Permalink)

Not every water damage is the same. There are many different ways that water can damage not only your home, but anything you have in your home. When restoring a water loss, not only is the source and extent of the damage a factor, so is the type of water that caused the damage. There are 3 categories of water to consider when dealing with a water damage. Here are some details for each category:

Category 1 water is clean water. It is drinkable water. Water that comes out of a faucet is an example of Category 1 water. Category 1 water can change into Category 2 water quite quickly. Water that leaks onto a dirty floor, or that drains through insulation can easily change the water category from clean to dirty. SERVPRO of Greater Waco is your water damage specialist and we have a highly trained staff that is educated on the appropriate steps to asses and correctly determine the water class for your Waco area water loss.

The Categories of Water Part 2

8/31/2018 (Permalink)

Water Damage The Categories of Water Part 2 This is an example of a category 3 water loss in the Waco area. The vapor barrier did its job and trapped all the moisture under it.

Category 2 water is also known as gray water, and has a significant amount of contamination in it. This water should not be consumed. An example of category 2 water is soapy water that may leak out of a dishwasher or washing machine and get on the floor or carpet. Another example could be a toilet that is flushed but then overflows with water containing urine. If the water contains feces, it would then move into category 3 and be considered grossly contaminated. Generally speaking, if category 2 water has affected your home, the steps necessary to sanitize and dry your home are more extensive than those from a category 1 loss.

The final category of water is category 3 water which is also called black water. Storm water, overflowing toilet water containing feces, moldy water, flood water, and backed up sewers are all examples of category 3 water. All porous materials affected by category 3 water must be removed, or encapsulated as we cannot guarantee the sanitization of any porous materials affected by category 3 water. Remember to let the experts at SERVPRO of Greater Waco asses the category of your water damage as quickly as possible.

1 – 4 – 8 Water Damage Policy

8/31/2018 (Permalink)

Water Damage 1 – 4 – 8  Water Damage Policy SERVPRO of Greater Waco responded to a Waco area crawlspace water loss at 1AM. As soon as the plumber fixed the pipe we began extraction.

SERVPRO of Greater Waco understands that time is of the essence when a water loss takes place. In this stressful situation you can be sure that your SERVPRO franchise will be ready to help in a timely manner by adhering to our 1 – 4 – 8 policy.

1 = One Hour

Our promise to you is that contact will be made within one hour from our first notice of a loss. This is the first step to getting the best service possible for your home or business. We often contact most of our customers within 15 minutes of receiving notification.

4 = Four Hours

SERVPRO of Greater Waco guarantees a SERVPRO professional will be on site within four hours of loss notification. Time is critical to minimize damage and lower the cost of your loss, so our moto is to be onsite as quickly as possible no matter when your loss occurs. SERVPRO will then inform you of the processes and equipment necessary to begin mitigation. We will work from the source of the water damage out to all affected areas.

8 = Eight Hours

Within 8 hours, a briefing of the project will be communicated to the appropriate party or parties. Whether that briefing is to an adjuster, your insurance carrier, or the homeowner SERVPRO of Greater Waco knows good communication is the key to a successful relationship. The better informed all parties are, the better understanding we all have about the project. Be sure to call SERVPRO of Greater Waco for all your Waco area water loss needs.

WHEN A WATER DAMAGE OCCURS

8/28/2018 (Permalink)

Water Damage WHEN A WATER DAMAGE OCCURS When a pipe bursts in your Waco home, focus on safety first. You want to make sure the affected area is as safe as possible, prior to addressing it

When dealing with a water loss, time is NOT on your side. The first 24 hours are crucial in order to prevent further damage to your property. SERVPRO professionals will be on-site within four hours to handle your water damage situation. But…. there are some things you can do as a home or business owner to help prevent further damage or complications. Here are some tips you can use to guide you through a water loss:• If possible, shut off the source of the water or contact a qualified individual to do so• If there are no dangers of electric shock, turn off the circuit breakers for areas affected by water• Mop or blot as much excess moisture as you can• Aluminum foil or wood blocks can be placed between wet carpeting and furniture legs• Identify any sensitive valuables such as electronics, computers, paintings, document, or other art objects that can be safely moved• Be mindful of any electrical shock dangers such as breakers, outlets, or switches• DO NOT use a household vacuum cleaner to extract water. This may damage the vacuum or possibly cause electric shock• Be mindful of any wet ceilings and the potential falling dangers they poseRemember that responding to a water loss in as little time as possible is key to preventing further damage to your property, but safety should always be a primary concern. Call SERVPRO of Greater Waco to ensure a safe and timely service for water damage to your property.

The Power of a Little Water

8/10/2018 (Permalink)

Water Damage The Power of a Little Water Using a Thermal Imaging Camera on a Waco area washing machine leak. SERVPRO of Greater Waco has the tools needed to address your loss efficiently.

Big or small, water damage to your home or business is nothing to be taken lightly. What may seem to be a small problem could cause large structural or air quality issues over a period of time.

How a water problem is handled is of the utmost importance. The last thing a property owner wants is for a seemingly small problem end up being a long-term threat to a home or business. That is where SERVPRO of Greater Waco comes in the picture. Using the proper tools and expertise to identify and dry unseen water will prevent further damage to your property. Technology and equipment combined with the knowledge and training of SERVPRO professionals will ensure that you and your property are getting the best treatment possible.

Moisture sensors, moisture meters, thermo-hygrometers, and thermal imaging cameras are some of the tools your SERVPRO professionals will use to properly test and inspect your water damage. Put your trust in SERVPRO and their equipment and training to take care of your water damage and make it "Like it never even happened."

According to The National Fire Protection Association (NFPA), a Home structure fire is reported every 90 seconds.

6/27/2018 (Permalink)

Fire Damage According to The National Fire Protection Association (NFPA), a Home structure fire is reported every 90 seconds. A dryer that a homeowner returned home to find just in time to remove before it caused significant damage to his home.

With our lives becoming more and more reliant on electronics are we more at risk for a fire? Think about the number of items in your home that have electronic circuitry, each one has the potential to malfunction and could be the cause of a fire in your home. While we keep adding devices in our homes, we also keep increasing the demand on our home’s electrical system. Are we creating a higher risk with each and every device we bring home and plug in?

Are you the type that leaves home with one or more of your appliances running in your absence? A recent homeowner took to Facebook to share his near miss with a malfunctioning dryer. Luckily the owner returned home in time to pull the dryer out of the house before it caused significant damage. While SERVPRO of Greater Waco is here to help you if your home suffers are fire or smoke loss, we are also here to help provide tips that could possibly prevent a fire from ever starting in your home.

Here are SERVPRO of Greater Waco’s Top 10 things you can do to help prevent a fire in your home:

  • Test your smoke detectors regularly, we recommend replacing the batteries every six months for peace of mind to know that they will operate properly when you most need them to.
  • Consider replacing old appliances before it is too late. As appliances age they become more likely to malfunction which could result in an ignition spark.
  • Avoid overloading electrical circuits, most in home circuits are rated for 15amps. A general rule of thumb is not to put more than 80% load (12amps) on any 15-amp breaker, or risk overloading the circuit.
  • Clean your dryer lint trap after each cycle and manually inspect your dryer vent at least once a year.
  • Unplug toasters after each use and do no not store them on countertops where pets may knock them off.
  • Do not run appliances when you are not home, especially your dishwasher, dryer, or washing machine.
  • Do not use water, or flour, to put out a grease fire. Smothering or Baking Soda are the preferred methods.
  • Select the proper gauge extension cord for the job, be careful not to overload them which causes them to overheat.
  • Create and practice a home evacuation plan with all members of your family.
  • Purchase and install fire extinguishers, they are handy when you need them.

Doing these simple things could help reduce your chances of experiencing a fire loss in your home. SERVPRO of Greater Waco is committed to helping reduce home fires to create a safer environment for your family.

We are always here to help, feel free to contact us at 254-224-5999 for all your Waco area Fire and Smoke needs.

Are Your Ductwork Systems Clean Enough?

6/22/2018 (Permalink)

Cleaning Are Your Ductwork Systems Clean Enough? An improperly maintained dryer lint trap found in a home in the Waco area.

According to FEMA up to 34% of home fires are caused by a failure to properly clean and maintain dryer systems. Home dryer fires cause $35 million in property loss each year. Are you doing your part to ensure that your home will not be part of this statistic? To reduce the risk of a fire happening in your home SERVPRO of Greater Waco can help assess and clean dryer vents/ductwork to ensure your system is operating properly. The National Fire agency recommends at a minimum that you clean your lint filter in your dryer before each and every load you dry. You also need to not forget to check the vent’s outside exit to ensure that it has not been clogged by debris such as a bird nest or other obstruction. Maintaining a clean system can extend the life of your equipment and allow your system to operate at its peak efficiency all year. An inspection from SERVPRO of Greater Waco could help save you money and provide you with peace of mind. We also are equipped to provide complete HVAC ductwork cleaning as well. Here’s how we proceed when cleaning any home’s ductwork. SERVPRO of Greater Waco uses our portable ventilation & air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust, grime, and lint:

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional procedure, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove any odor and dirt.

Contact SERVPRO of Greater Waco today for more information on ductwork cleaning or to schedule an appointment. (254)-224-5999.

SERVPRO of Greater Waco Smoke and Soot Cleanup

6/15/2018 (Permalink)

Fire Damage SERVPRO of Greater Waco Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor beyond the Obvious damage in your Waco home or business.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allow us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke and Soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Greater Waco will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today – 254-224-5999

Restoring Your Woodway Property After a Commercial Water Damage Event

6/15/2018 (Permalink)

Commercial Restoring Your Woodway Property After a Commercial Water Damage Event We have access to the right amount of equipment for your loss, no matter its size. SERVPRO of Greater Waco is your Woodway commercial loss partner.

Flooding and water damage events can occur anywhere in Woodway. Commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Greater Waco

SERVPRO of Greater Waco specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to obtaining several regular IICRC-industry certifications.  Our staff holds the Commercial Drying Specialist designation through the IICRC, which lets you rest assured our staff is equipped with the proper knowledge to restore your property fast and efficient.

See all of our IICRC certifications held by our franchise Here.